RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

If you're having second thoughts about your gear and looking to make a return or exchange, we got you. Purchases made within 30 days can be returned or exchanged, subject to the terms and conditions below.

START A RETURN/EXCHANGE

HOW LONG IS MY RETURNS PERIOD?

We accept returns within 30 days of delivery of your order. This period begins once the package has been delivered to you.

Items to be returned must comply with our Return Policy:

  • Items must be returned unused, unwashed, undamaged, with tags attached (uncut) and in their original packaging.
  • Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
  • Items with markings or other stains (such as deodorant) will not be accepted.
  • Items covered in animal/human hair are subject to denial.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded.
  • If your return is denied, we will notify you via email. Your order will then be reshipped to you within 5-7 business days

 

I RECEIVED A DAMAGED OR INCORRECT ITEM

We are sorry for this, but we can work it out.

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

Please contact our support team: support@outgainbrand.com and include the following:

  • Your name and email address
  • Order number (e.g #123456)
  • Item name/description (if known)
  • Photos that show:

1. The damage as clearly as possible

2. Full-length photo of the item

3. The Outgain logo and label

 

EXCHANGES

  • Exchanges can only be requested for the same item in a different size or the same item in a different color
  • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.